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Providoor Melbourne
Delivering across wider Melbourne, Mornington Peninsula, Bellarine Peninsula,
Gippsland, Ballarat, Bendigo, Geelong, and Greater Geelong.

Providoor Sydney
Delivering across Sydney Metro, regional NSW including the Central coast,
Blue Mountains, Bathurst, Newcastle & Wollongong, as well as Canberra metro.

Frequently Asked Questions

How Providoor Works

What is Providoor?
Providoor is a marketplace that delivers chef-prepared meals from Brisbane's best restaurants to your home. Meals are chef-prepared, restaurant quality and finished by you.

What does Providoor sell?
Mostly, exceptional finish-at-home meals. However, grocery and homeware products are also available through Providoor.

What does ‘finish-at-home’ mean?
‘Finish-at-home’ means there are a few steps you need to take to heat, dress and plate up dishes once they have been delivered to you. Food is delivered chilled and packaged. You’ll need to follow directions provided by the restaurant to get them ready for the table. This can involve an oven, stove or microwave - instructions can be found on each dish’s page listing.

What does ‘marketplace’ mean?
A marketplace is a multi-seller platform that allows you to purchase from numerous restaurants in one place, and even in one transaction.

Does Providoor deliver?
Providoor works with a world class, nationally trusted delivery partner. Click and collect is also available from selected restaurants. Find all our delivery information here.

Restaurant Orders

Can I place an order over the phone/via email?
Sorry, all orders must be placed via the Providoor website.

How long can I keep the food in the fridge before eating?
Each item will have a used by date marked on the packaging. Generally this will be 2-5 days after the delivery.

Can I add or remove items to/from my order?
Our restaurants have no way to change your order once it's been made, however we want to do everything we can to make sure you get what you need. Please contact us and we'll see what we can do.

What preparation is required to serve the food? And are there instructions?
There are usually a few steps you need to take to heat, dress and plate up dishes once they have been delivered to you. Food is delivered chilled and packaged. You’ll need to follow directions provided by the restaurant to get them ready for the table. This varies and can involve an oven, stove or microwave - instructions can be found on each dish’s page listing as well as with your order (either printed or accessible through a QR code).

Can you cater to dietary requirements?
Most of our restaurant partners list dietary information for each dish under the description. However, if you wish to enquire about specific dietary requirements or allergies, we recommend contacting the restaurant directly to discuss your specific needs. Please see our legend for dietary notes below:
Vegan (vgn), Vegetarian (v), Gluten Free (gf), Organic (o), Free Range (f), Pescatarian (p), Lactose Free (lf), Halal (h), Kosher (k), Nut Free (nf), Fructose Free (ff), Dairy Free (df), Contains Nuts (cn), Contains Fructose (cf), Contains Egg (ce), Contains Seafood (cs), Contains Pork (cp), Contains Alcohol (ca), Contains Gluten (cg), Contains Dairy (cd), Contains Chilli (cc), Contains Soy (cso), Contains Sesame (cse), May contain traces of nuts (mcn), Contains Peanuts (cp).

Can I order in advance?
Absolutely. Order before 4pm AEST (Brisbane time) and you can request delivery for the next day, depending on availability. You can also use the calendar at the end of your checkout to select another day in the future. Please note, delivery days depend on your location. Read more here.

The dish that I wanted to order is no longer available - what happened?
Seasonal availability and limited production means that dishes can sell out. Once a dish sells out it will no longer appear on the website for purchase.

Cancellation Policy
We may be able to cancel your order if there is more than 48 hours before the start of your scheduled delivery window. Please contact our team to discuss.

Recycling & Packaging

Can I recycle the silver insulated bag?
The silver insulated bag cannot be put in a home recycling bin. However, you can contact your local council and they will advise if there is a location in your area where you can take this item to be recycled.

Can I recycle the gel pack?
The contents of the gel pack you received inside your order is non-toxic. If you would like to empty the liquid from each of the squares down the drain, you can place the plastic in your recycling bin. Some customers also re-freeze the gel pack and use for other purposes (it's perfect for picnics or wrapping around bottles!)


Where do you deliver to?
As of Februrary 2022 Providoor delivered to metropolitan Brisbane as well as Byron, Tweed Heads, Toowoomba, Sunshine Coast, Noosa, and Gold Coast. You can find all delivery zones including a postcode checker here.

How much does shipping cost?
Standard delivery is $16.50 per restaurant unless advertised.

Why is there a delivery fee?
We charge a delivery fee to keep our restaurant commission rates low.

Is there a minimum order amount for home delivery?
There is no minimum order for delivery.

What time will my delivery arrive?
Your delivery will arrive between 9am and 6pm.

Can I request a specific delivery time?
Unfortunately, we can't organise specific delivery times within our courier partners. We are working to offer the option to select a more specific delivery time in the future.

What happens if I am not home when the delivery arrives?
Deliveries are left according to all reasonable instructions provided by you. If there is a chance you will not be home when the delivery is made, please provide instructions for the driver so it can be left in a safe place. If your nominated delivery address is an apartment, unit or other secured building you must provide the access code, instructions or such other means to enter. Otherwise, the delivery (including non-delivery) will be at the discretion of our delivery partner.

Can the driver call me when he arrives?
Please add any requests to the delivery instructions at the checkout. Note that you will be alerted via text message that your delivery will be arriving soon and also once your delivery has been made.

Click & Collect

Can I pick up my order?
Some (not all) sellers offer the option to collect orders. See who offers click and collect here.

Can I do same-day click and collect?

Some (not all) sellers allow same-day click and collect. See who offers same-day click and collect here.
What time can I collect my order?

Each restaurant has different collection times. See their click and collect times here.

Customer Service & Support

How do I contact Providoor?
There are a few ways you can reach out team. Head to our contact us for more.

What do I do if I have a complaint or query?
Please contact us.

How long will it take for Providoor to respond by email?
Our team is online 8am - 7pm (AEDT) 7 days a week, except public holidays. We prioritise urgent queries, but you can expect a response within 24 hours.

Gift Vouchers

You can purchase E-Gift Vouchers here

Are gift vouchers digital or physical?
Providoor gift vouchers are digital only and emailed to you at the time of purchase. We don’t offer physical gift vouchers.

When will my gift voucher be sent to me?
*If you're purchasing more than $500 worth of gift vouchers, they will be issued in 12-48 hours. If you're purchasing less than $500 worth of vouchers, they will be issued immediately. If you have not received it please check your spam/ junk folder or contact us.

How do I redeem a gift voucher?
If your gift voucher was purchased before 26 November 2020, to redeem you will need to enter the voucher number in the 'Coupon Code' field at checkout. Note that vouchers purchased before 26 November 2020 cannot be redeemed in conjunction with any other promotional code and are single use only.
If your gift voucher was purchased after 26 November 2020, to redeem you will need to enter the e-gift voucher code & PIN at the payment stage of checkout.

How long are gift vouchers valid for?
Providoor gift vouchers expire 3 years after the date of purchase.

I have a question relating to a gift voucher, who can I speak to?
Please contact us

Is the delivery fee covered when using a gift voucher?
Gift vouchers purchased after 26 November 2020 cover your order and delivery.
Gift vouchers purchased before 26 November 2020 cover the order only. You will have to pay for delivery separately.

My gift card was purchased before 26 November 2020. Can I still use it?
Yes, you can still use the voucher as per the instructions supplied at purchase. All vouchers are valid for 3 years from purchase.

Who do I contact if I haven’t received the gift voucher I purchased?
Please contact us.

I have misplaced my gift voucher in my inbox, who do I contact?
Please contact us.

I think I entered the wrong email address when purchasing my gift voucher. Who do I contact to update this?
Please contact us.

Can I use multiple vouchers in a single transaction?
If the vouchers you are redeeming were purchased after 26 November 2020, yes you can use multiple gift vouchers in the same transaction.
If you are needing to transact with multiple vouchers that were purchased prior to 26 November 2020 please contact us.

I have a voucher that was purchased prior to 26 November 2020 as well as a voucher that was purchased after November 2020, can I use them both in one transaction?
Lucky you! Yes, you will need to use the coupon code field to redeem the earlier style voucher, and enter the e-gift voucher code & PIN of the newer style voucher at the payment stage of checkout.

Where can I check my gift voucher balance?
You can check your balance here.

Can you change my old gift voucher over to a new gift voucher?
Unfortunately not at this stage. If you are having particular trouble though, please contact us.

Can I choose how much the voucher is for?
Of course, this way you can customise your perfect gift. Just enter the value when you add the voucher to the cart.

Can I write a custom message?
Yes, you are able to do this at the checkout.

Corporate or Bulk Gift Vouchers

Can I order gift cards in bulk?

Yes, you can order bulk gift cards from our corporate gifting portal, here you can either do a bulk order (order a large number of cards to be emailed to you, which you can then distribute), or a bulk send out (order a large number of cards, input the emails of those you would like to send the cards to and we will send them out for you).


What is the difference between regular gift cards and corporate gifts?


Maximum of 5 gift cards per order

Value between $50 and $500 AUD

No requirement to create a Providoor Corporate Account


Maximum 400 cards per order

Total order value between $500 and $10,000

A corporate gift card account is required. You can create one here


What are my payment options?

For bulk gift card orders we can only accept Direct Deposit (eft). Once you place your order you will be sent an invoice with all the details to arrange payment. Please note your gift cards will not be supplied until payment is received. Unfortunately, we cannot accept credit card payment for corporate/bulk orders.


How do I place a Corporate Gift Card order?

Register your corporate account online here

Allow 1 business day for the Corporate Services Team to approve your account. Once this has been done a confirmation email will be sent with your temporary login details.

Login online (you will be prompted to enter a new account password).

Select ‘send eGifts’ to start your order. From here you have 2 options:

E-gift cards - bulk send out

This option will allow you to send e-Gift cards to multiple recipients within a single order. You will simply need to download and fill out our easy-to-use template, then upload this to complete your order.

E-gift cards - bulk order 

The best option if you would like a store of e-Gift Cards to distribute over a period of time or if you don’t know the recipients yet

A bulk order file is sent to you in a single file. Each gift card will be listed with its own hyperlink, which can then be distributed to a nominated recipient

We recommend saving this excel file and noting down the recipient of each one as it can make it easier to track if a recipient loses their e-Gift card.

Please note: The 3-year expiration date begins on the date of purchase


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